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Shipping Policy

Effective Date: 24th July 2025

Last updated: October 2nd 2025

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On RamseSeries.com,  DJJC Corporation offer eBooks in digital format only. Because of this, there is no shipping of physical products.

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1.     Delivery Method

  • All eBooks are delivered digitally through download links provided immediately after payment is successfully processed.

  • You will also receive a confirmation email with download instructions to access your eBook(s).

 

2.    Delivery Time

  • Digital products are available instantly after purchase. In most cases, you will be able to download your eBook(s) within minutes.

  • If you do not receive your download link within a reasonable time, please check your spam/junk folder or contact us directly.

 

3.    Shipping Costs

  • Since no physical items are shipped, there are no shipping fees.

 

4.    Technical Issues

  • If you encounter any problems downloading your eBook(s), please contact us at support@djjccorp.com or the mail advised. We will ensure you receive your purchase promptly.

 

5.    Refunds & Returns

  • Due to the digital nature of our products, all sales are final and non-refundable once the download link has been provided.

  • Exceptions may be made only in cases of duplicate purchases or technical errors on our part.

  • Accidental charge: If there is a clear billing error.

 

6.   Customer Responsibility

  • It is the customer’s responsibility to ensure they have the necessary device, app, or software to open and read the eBook format purchased which is a PDF which may or may not be contained in a zipped file.

  • If you experience difficulty opening a file, our support team will do their best to assist you.

 

7.    Contact Information

For questions about your digital purchase or assistance with accessing your eBook(s), please contact us at:               DJJC Corporation :   support@djjccorp.com.com
                                                        4N446 School Road, St Charles, IL. 60175

Each book is designed to make vital information easily accessible to dog owners and professionals alike. Instead of searching through AAFCO, FDA, EFSA, WSAVA, and countless other research papers, and industry recognized websites you’ll find everything brought together in one place.

 

Best of all, these publications are regularly updated to reflect the latest trusted research and official guidance.

The Ramses Series - your Compass and Reference for Canine Nutrition

 

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